Got Questions? We're Here to Help!

Welcome to our FAQ section, where you'll find answers to common questions about shipping, sizing, returns, and more. If you need further assistance, feel free to reach out! Email us at support@kavericollective.com, use our website's contact form, or chat with us. We're always happy to assist and answer your queries.

1. What makes Kaveri Collective unique? 

At Kaveri Collective, we specialize in offering upcycled, hand-stitched, and handmade timeless fashion apparel. Our products are proudly manufactured and designed in India, reflecting our commitment to local craftsmanship and sustainability.

2. What currency does Kaveri Collective accept? 

We accept Indian Rupees (INR) as our primary currency. Customers can refer to the current currency conversion rates and any additional conversion charges added by their banks to determine the exact cost in their local currency.

3. Do you offer worldwide shipping?

Yes, we ship all our products for free worldwide. Whether you're in Mumbai, New York, or Tokyo, you can enjoy our unique designs without worrying about shipping fees.

4. What is the typical shipping time for orders?

For domestic orders within India, we fulfill shipments within 3 days. International shipping typically takes around 7 days. Please note that these are estimates, and actual delivery times may vary depending on your location and any unforeseen circumstances.

5. When will my order be shipped after I place it?

We generally pack and ship orders on the next working day following the order placement. This ensures that your purchase reaches you as quickly as possible.

6. How can I track my order?

Once your order has been shipped, you will receive the tracking information via email or visit the 'My Orders' page on our website. You can use this tracking number to monitor the progress of your shipment until it reaches your doorstep.

7. What if I receive a damaged or defective item?

We take pride in the quality of our products, but if you receive a damaged or defective item, please contact our customer service team immediately. We will assess the situation and take appropriate action as per our return policy.

8. What is Kaveri Collective's refund policy?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. Unfortunately, we cannot accept returns, exchanges, or refunds on sold items. Additionally, once an order is placed, we do not accept cancellations. For more information, please refer to our refund policy.

9. Can I provide special delivery instructions or custom sizing?

You can provide special delivery instructions or custom sizing instructions by reaching out to us via email at support@kavericollective.com or via "Contact Us" page on our website. However, please note that we reserve the right to cater to or not cater to the requested special instructions.

10. Are your products eco-friendly?

Yes, sustainability is at the core of what we do. Our upcycled and handmade fashion apparel are crafted with a focus on minimizing waste and environmental impact while still offering stylish and timeless designs.

11. What is Kaveri Collective's privacy policy?

The privacy of your data supplied to us during the shipping procedure is governed by our privacy policy. For more information, please refer to our privacy policy.

12. How can I contact Kaveri Collective for further assistance?

For any inquiries or assistance, you can reach out to our customer service team via email at support@kavericollective.com. We strive to respond to all queries promptly and ensure a seamless shopping experience for our customers.